Clients value the highly practical nature of our work. The results of a Finalta benchmarking engagement are typically presented to the banks' executive management team and used as a catalyst for change. Customised target setting can be used as a direct input to business planning. Recommendations, based on proven best practices, accelerate and reduce the risk of change.

We use our benchmarking insight as a diagnostic tool to highlight the current performance of your bank. Our unique analytical frameworks allow us to link performance to practices. Not only do we demonstrate how your performance compares to relevant peers on key operational metrics, we ensure that you understand why this is the case and how you can improve by helping you to reach best practice.

We work with leading retail banks in over 40 countries. This international knowledge is valuable for banks looking to challenge established, internal thinking. For example, by demonstrating a particular practice has worked successfully in four other countries, management can overcome the ‘fear factor' of change. Further, our international peer group is particularly valuable for "multi-local" banks looking to compare performance on a country by country basis.

We work closely with leading strategists in Europe's top performing banks. Our close relationships with these banks, and their ongoing input to our work, mean we anticipate and quantify emerging industry issues. This insight is fed into regular updates of our benchmarking studies as well as our ongoing research programmes.

Our trusted client relationships allow us access to highly valuable performance metrics. While always delivered in an anonymous format, this data provides a unique source of intelligence to our clients. All data is sourced under non-disclosure directly from financial institutions through face-to-face interviews with senior management. Precise definitions and a rigorous verification process ensure that data is compared on a like-for-like basis. The objective of this methodology is to ensure the highest level of quality in our results.

We aim to deliver the highest quality of service. The fact that we maintain a 90% repeat purchase rate provides testament to the value we deliver. We aim to be flexible and proactive, and pride ourselves in going the extra mile. Our Customer Service Code governs all client interactions and is reviewed on a quarterly basis to ensure the highest levels of service.

The unique nature of Finalta's business model means we deliver high value results in an efficient and cost effective manner. Our proven methodology means we get to work straight away, reducing the time of project design and scoping. Our analytical frameworks, honed over time, enable us to focus research  on the most critical issues. Further, our "off the shelf" benchmarking databases reduce research and analysis effort. These cost benefits are passed onto our clients.

Our peer group includes over 110 leading European retail banks. Finalta's best practice Summits and our support in connecting clients with similar challenges provide a highly valuable management resource.