Finalta Downloads

Extracts from a sample of Finalta's recent best practice research is provided below.

Finalta's published research is available as part of its Retail Banking Excellence Programme.  If you would  like to receive a copy of the full publication(s),  receive similar publications or to understand more about our wider work, please contact James Young at Finalta  - jyoung@finalta.eu or +447917716903

Branch Roles in 2015

Finalta Briefing - August 2011

Banks across Europe predict that their number of branch staff will decrease by 2.8% by 2015, outstripping the pace of branch closures at 2%.

Assessing the Current and Future Value of Mobile Banking

Finalta Briefing - July 2011

Over half of European banks have mobile internet banking services in place. For most, the aim is to improve customer service and reach out to younger customers.

Improving Share of Wallet of the Affluent Segment in WE

Finalta Briefing - July 2011

Relationship manager tenure, portfolio management and effective management of the sales pipeline are the three most relevant variables impacting product penetration in the affluent segment.

Please click here if you require further information, or would like to find out more about Finalta's research.

All of Finalta's research files are in PDF format. If you cannot view these files, please download Adobe Acrobat Reader.