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Press Coverage
Najbolj privlači kakovost finančnega nasveta
Osebno Magazine - November 2011
Interview with Remus Brett, Finalta Managing Director in Slovenian magazine, Osebno.
Report outlines EU banking strategy
FT Adviser - January 2011
Co-operation between branch, internet and contact centre channels are the top strategic priority for nearly half of Europe's retail banks this year, according to a report.
Banks battle for middle class wallets
eFinancial News - January 2011
Banks are struggling to hang on to their affluent customers amid signs that the middle classes are far less loyal to financial institutions than their parents' generation.
Better cooperation between branch and online is top priority for European banks
Finextra - January 2011
Improving cooperation between branch, Internet and call centre channels is the top strategic priority for nearly half of Europe's retail banks in 2011, according to a report from Efma and Finalta
Improving Cooperation Between Branches and Direct Channels Emerges as Top Priority for Banks in 2011
CFO News - January 2011
The sixth annual Efma-Finalta report on Multichannel Banking in Europe finds that improving cooperation between branch, internet and contact centre channels is the top strategic priority for nearly half of Europes retail banks in 2011. The next most critical improvements are: increasing online banking sales functionality (a 2011 priority for 39% of banks); transaction migration (31%) and improving mobile internet banking services (29%).
Gameplans & gambits
Chartered Banker - October / November 2010
The big established banks may be badly winded, but that's not stopping them from gearing up to win back loyalty and credibility.
Counter cultures in your branch
Chartered Banker - October / November 2010
More and more customer transactions are migrating from the counter to other channels such as the phone and internet. This article examines the trends that are revolutionising the traditional bank branch.
Facing the customer
Banking Technology- 01/10/2010
Banks and their customers have never really seen eye-to-eye, but the financial crisis and subsequent economic slump have increased customer antipathy towards banks to unprecedented levels.
Performance gap narrows in banks advisers' sales
FT Adviser - 13/10/2010
The gap has narrowed between the best and worst performing UK retail banks for adviser sales productivity, according to research. Benchmarking company Finalta, which carried out the research, found that the highest-performing bank advisers sold, on average, 47 per cent more than the lowest performer in 2008. However, this gap fell to 18 per cent in 2009.
Small business relationship managers not delivering value, finds report
GT News - 03/09/2010
The role of relationship managers across Europe comes into question with the release of the fourth annual European Financial Management and Marketing Association (Efma)-Finalta report on small business banking in Europe. In the budget constrained environment of 2010, the report challenges the costly provision of the small business relationship manager (RM) and asks is there a need for this role?
Open season on small business relationship managers
Banking Times - 03/09/2010
The European Financial Management & Marketing Association (Efma) has questioned the need for banks to employ small business relationship managers. In a recently published Efma/Finalta report, the body urges banks to review how they are using such managers and whether real value is being generated.
Small business banking: the end of the relationship manager
is4profit - 03/09/2010
The role of relationship managers across Europe comes into question today with the release of the fourth annual Efma - Finalta report on Small Business Banking in Europe.
Why spend money on relationship management?
Efma Journal - July 2010
European banks employ over 40,000 staff as small business relationship managers (RMs). Taking the full costs of employing them, it costs around 2.2bn euros a year to provide this service to customers. Why is so much money being spent?
Des freins culturels bloquent les ventes á distance
Revue Banque - March 2010
Aprés un ralentissement lié á la crise, le développement de l'offre bancaire á distance devrait s'accélérer en Europe d'ici 2012 sur les opérations courantes, mais aussi sur les ventes á plus forte valeur ajoutée, selon une récente étude de Finalta. Á condition de lever les freins culturels.
Providing a rich proposition
Cards International - 28/02/2010
For many banks, the affluent sector has become more important than ever over the past 12 months. A shift towards retail funding and away from the traditional wholesale funding model has meant that many banks are increasingly looking for new ways to court their most lucrative customers.
Banks begin to miss their affluent clients
FT Adviser - 25/02/2010
European banks saw an average 10 per cent drop in revenues from affluent clients last year despite this segment being more important than ever to banks, according to a report from Efma-Finalta.
La clientéle intermédiaire toujour prisée par les banques
ACTIFS - 19/02/2010 (Issue No 433)
Selon une étude EFMA-Finalta menée entre juillet et septembre 2009 sur 47 établissements européens, les banques de détail restent plus que jamais tournées vers les clients intermédiaire.
Banche Ue: -10% a/a ricavi da clienti affluent in '09
Milano Finanza - 12/02/2010
Nel 2009, la clientela affluent, con disponibilita' tra 75.000 e 800.000 euro, ha generato per le banche europee ricavi inferiori al 10% a/a. Per gli istituti piu' toccati dalla crisi, si e' registrato un -25% a/a. Il calo e' risultato piu' marcato nei Paesi dell'Europa dell'Est (-12% a/a), piuttosto che nei Paesi dell'Europa occidentale (-9% a/a).
Anche i "paperoni" plagono
Borsa & Finanza - 10/02/2010
Lo scorse anno i "paperoni" non hanno dato alle banche le soddisfazioni sperate.
La clientéle aisée, segment stratégique des banques européennes en 2010
Relation Client Magazine - 09/02/2010
La clientéle aisée se retrouve au coeur de la stratégie des banques européennes pour 2010 selon le rapport annuel Efma-Finalta.
Les banques européennes s'efforcent de reconquérir les clients aisés
L'Agefi - 08/02/2010
Si les banques européennes ne prétent pas <<qu'aux riches>>, cette cible devient une priorité. C'est en tout cas l'une des conclusions d'une étude réalisée par l'Efma et Finalta auprés de 47 responsables des pôles des clients aisés au sein de banques européennes.
Europe's banks seek deposits from wealth units
Reuters - 04/02/2010
European bankers are prioritising wealth-management units despite
falling revenues during 2009, as they increase reliance on customer deposits to fund their business, a survey published on Thursday said.
January 2010
Le Pmi riducono gli acquisti dalle banche
eWeek Europe - 25/01/2010
Secondo uno studio Direct Channels for Small Business Banking di Efma e Finalta,nel 2009 si verificato un calo del 9% della vendita di prodotti e servizi bancari alle Pmi.
December 2009
Bancile se orienteaza spre vanzari prin canale directe
Financiarul - 17/12/2009
Cel de-al cincilea raport anual privind productivitatea vanzarilor prin canale multiple, realizat de Asociatia Europeana de Management Financiar si Marketing (EFMA) in colaborare cu compania de consultanta Finalta, releva ca in umatorii trei ani sucursalele care nu vor opera cu cash vor deveni principala tinta de dezvoltare a bancilor.
Banque en ligne : Le développement des canaux de vente directe va transformer la banque de détail
Banketto - 15/12/2009
Banque en ligne : Le cinquiéme rapport Efma / Finalta communiqué ce mardi 15 décembre indique le grand intérêt de la vente bancaire par canal direct ...
Multichannel Sales Report
Kiosk Europe - 15/12/2009
Efma-Finalta Report on Multichannel Sales Productivity anticipates fully cashless branches. The fifth annual Efma-Finalta Report on Multichannel Sales Productivity in Europe published today anticipates that fully cashless branches will become mainstream in the next three years, as banks see a significant growth in direct channel sales. The new report finds that the role of direct channels has significantly changed within the banking industry over the past 12 months.
Big presence predicted for cashless banks
Yorkshire Post - 15/12/2009
CASHLESS bank branches will become mainstream in the next three years as banks see significant growth in direct channel sales, says a new report. It predicts cost considerations will lead an increasing number of banks to stop selling basic products in branch networks.