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Press Releases
Banks could benefit from simplifying and specialising their approach to small businesses
Press release - 26/05/2011
Highly focused relationship management could be the key to success in the small business segment. This is one of the findings of the 5th Annual Efma - Finalta Small Business Banking in Europe Report. Download full release>>
Improving Cooperation Between Branches and Direct Channels Emerges as Top Priority for Banks in 2011
Press release - 17/01/2011
The sixth annual Efma-Finalta report on Multichannel Banking in Europe finds that improving cooperation between branch, internet and contact centre channels is the top strategic priority for nearly half of Europe's retail banks in 2011. The next most critical improvements are: increasing online banking sales functionality (a 2011 priority for 39% of banks); transaction migration (31%) and improving mobile internet banking services (29%).
Europe's Retail Banks Refocus on Affluent Customer Growth
Press release - 12/01/2011
The third annual Efma-Finalta Affluent Segment in Europe Report published today reveals that following a two to three year period of internal focus and cost management across Europe's retail banks, attention is returning to growth - particularly within the affluent segment. With appropriate focus, a minority of leaders are already proving that it is possible for large, retail banks to increase their affluent base by more than 10% per annum.
A New, Level Playing Field in UK Retail Banking Sales Productivity
Press release - 08/09/2010
The gap between the top and lowest performing UK retail banks dramatically narrowed in terms of advisor sales productivity, according to research released today by benchmarking and best practice company, Finalta. There is a new opportunity for sales leadership in UK Retail Banking.
Service Quality Set to Improve Across European Retail Banks as the Battle to Become Market Leader Intensifies
Press release - 02/09/2010
The sixth annual Efma - Finalta report on Customer Service in Europe released today finds that Europe�s retail banks are emerging from the crisis with an increased focus on delivering superior customer service. Banks that strengthened service capability during the crisis are reaping the rewards, as there is now a much greater gap between the best and worst service providers.
European Report Challenges the Role of Small Business Relationship Managers
Press release - 03/08/2010
The role of relationship managers across Europe comes into question today with the release of the fourth annual Efma - Finalta report on Small Business Banking in Europe. In the budget constrained environment of 2010, the report challenges the costly provision of the small business relationship manager (RM) and asks is there a need for this role?
New Director Appointed to Finalta's Senior Management Team
Press release - 06/07/2010
Finalta, a leading European independent advisory company, today announced the appointment of a new Director to its London head office. Mr. Russell Shore, former National Sales and Service Director, Premier Banking for Barclays Retail Bank, will assume his position with immediate effect.
Finalta Appoints Two New Senior Advisors
Press release - 02/06/2010
Finalta, a leading European independent advisory company, today announced the appointement of two new Senior Advisors to its London based head office. Mr. Graham Flower, former Head of Customer Propositions and Marketing for HSBC Bank PLC and Mr. Ron Whatford, former Chief Experience Officer (CXO) of the UK Retail Bank at Lloyds TSB will assume their positions with immediate effect.
Affluent Segment a Priority for European Banks in 2010, Despite 2009 Fall in Revenues
Press release - 04/02/2010
The second annual Efma - Finalta report released today finds affluent segment revenues fell by an average of 10% for European banks in 2009. Despite this, strategically the affluent segment is more important than ever.
Increased Focus on Direct Channels within Retail Banking Small Business Units Predicted for 2010
Press release - 12/01/2010
After successive years of revenue growth to 2008, revenues for small business banking fell in 2009. Most observers believe that rates of lending and deposit growth are likely to be low for at least the next two years in most countries. However, a new momentum behind the use of direct channels within small business banking units brings with it the opportunity for improved performance in 2010.