Efma Finalta Customer Service in Europe Report - October 2011

The design and management of critical customer processes remains the highest service priority for 42% of European retail banks. Click here to read more

Efma Finalta Small Business Banking Report - May 2011

Highly focused relationship management could be the key to success in the small business segment. Click here to read more

Efma Finalta Affluent Banking Report - Jan 2011

After a period of internal focus and cost management, attention is returning to growth, particularly within the affluent segment. Several banks are already proving that it is possible to increase their affluent base by more than 10% per annum. Click here to read more.

Efma Finalta Multichannel Banking Report - Jan 2011

Improving the cooperation between branch, internet and contact centre channels is the top strategic priority for nearly half of Europe's retail banks in 2011. Click here to read more.