Sales Productivity

Enhancing sales performance in the branch network and direct channels, whilst optimising efficiency. Read more»

Service Quality

Optimising service delivery and customer experience from strategic objectives through to operational delivery. Read more »

Multichannel Management

Delivering an effective and efficient direct channel proposition. Read more »

Affluent Banking

Maximising the assets under management and income from mass affluent customers. Read more »

Small Business Banking

Determining operational best practice for profitably serving the small business market. Read more »

Mass Market Banking

Optimising mass market segment profitability through efficient servicing and effective lead generation and sales.  Read more »

Customer Experience

Embedding the voice of the customer within process design and management. We use an empirically-driven technique and focus on identification of improvement priorities; organisational design; mapping the customer journey; customer-led process improvement; measuring and managing customer experience; and benefit tracking.
Read more »

Finalta provides retail banks with fact-based analysis and practical recommendations designed to support rapid performance improvement.

Our approach is based upon unique benchmarking databases and best practice knowledge built over hundreds of engagements with more than 75 banks across Europe. This insight allows us to pinpoint areas for revenue enhancement, service improvement or cost reduction and to support implementation through the transfer of proven practices.

We are independent and focused. Our service ethos is demonstrated by excellent customer satisfaction results and ongoing relationships with many of Europe's leading financial institutions.