Sales Effectiveness

Enhancing sales performance in the branch network and direct channels, whilst optimising efficiency. Read more >>

Service Quality

Optimising service delivery and customer experience from strategic objectives through to operational delivery. Read more »

Multichannel Banking

Delivering an effective and efficient direct channel proposition. Read more »

Affluent Banking

Maximising the assets under management and income from mass affluent customers. Read more »

Small Business Banking

Determining operational best practice for profitably serving the small business market. Read more »

Mass Market Banking

Optimising mass market segment profitability through efficient servicing and effective lead generation and sales.  Read more »

 

 

Our Services

We work with senior management across leading European retail banks to enhance profitability, reduce costs and improve customer service.

Our services include annual benchmarking and best practice studies, retail banking excellence programmes and implementation support. Our fact-driven approach is underpinned by unique benchmarking and best practice databases, including data from over 110 European banks. Our portfolio of products covers key retail banking issues such as sales effectiveness, service quality and customer experience,  and multichannel banking across the affluent, small business and mass market segments. 

Using a rapid and proven methodology, we work with banks to compare performance and practices against like-for-like comparators, quantify the potential for improvement, identify solutions, and initiate change.

Please do not hesitate to contact us directly if you would like to find out more about our services.

Finalta Services

 

Clients use our results to set improvement targets and determine action plans.