Mass Market Banking Benchmarking Study

An objective comparison of performance against peers.

Finalta's annual Benchmarking Studies have become the industry standard for objectively assessing performance against local and European peers.

The Study provides a tool to identify performance gaps for your bank. Finalta gathers critical KPIs through a structured research process and our precise definitions and rigorous verification process enable accurate, like-for-like regional and country level performance comparisons.

Our Mass Market Benchmarking Study's analytical framework addresses the key drivers of mass market banking success:

• Network capacity and staff roles;

• Mass market advisor sales productivity;

• Targets and performance management;

• Sales productivity of direct channels; and

• Transaction migration.

Results are highly practical, used by clients to support target setting and benefit tracking. 

To find out more about Finalta's Mass Market Benchmarking Study, click here to contact us directly.