Multichannel Banking

Finalta works with retail banks to highlight shortfalls in direct channel capabilities and performance, set targets for improvement, and determine the actions necessary to achieve them by leveraging proven best practices.

Our Benchmarking Studies and Strategic Reviews cover the issue of multichannel banking across the mass market, affluent and small business segments.

Finalta's analytical framework covers the key drivers of multichannel banking success:

• Strategy and organisation;

• CRM and customer segmentation;

• Marketing and customer acquisition;

• Lead generation and sales;

• Service quality and functionality; and

• Transaction migration.

Clients can choose from three service options depending on the desired level of insight: Benchmarking Study, Strategic Review and Retail Banking Excellence Programme.

Results are highly practical and actionable. Find out how Finalta has helped clients achieve rapid performance improvements in multichannel management by reading our Sample Clients Results.

To find out more, click here to contact us directly.