Christine Johnston
Director
Christine is a Director of Finalta where she specialises in the retail banking and small business sectors.
At Finalta, Christine leads Finalta's service quality and customer experience practice, and manages its Retail Banking Excellence Programme.
Christine's recent projects include post-merger integration support for a major European bank, working with a leading UK bank to increase the effectiveness of its salesforce, with a large Danish bank to benchmark the productivity of its branch network and with a Greek bank to improve the handling of customer complaints.
Christine has an MA from Oxford University. Previously she was a Senior Consultant at IBM Business Consulting Services and at PwC Consulting. There she worked in the Financial Services sector on issues relating to strategic transformation, customer value proposition development and branch experience.
Christine is a frequent conference speaker and writes for a variety of financial journals.
