Small Business Banking Benchmarking Study

An objective comparison of performance against peers.

Finalta's annual Benchmarking Studies have become the industry standard for objectively assessing performance against local and European peers.

The Study provides a tool to identify performance gaps for your bank. Finalta gathers critical KPIsthrough a structured research process and our precise definitions and rigorous verification process enable accurate, like-for-like regional and country level performance comparisons.

Our Small Business Banking Benchmarking Study's analytical framework covers the key drivers of performance:

• Organisational structure and service model;

• Direct channel strategy and performance;

• Credit assessment and decision making capability;

• Marketing and customer acquisition success;

• Advisor sales activities and productivity; and

• Performance management approach.

Results are highly practical, used by clients to support target setting and benefit tracking. 

To find out more about Finalta's Small Business Benchmarking Study, click here to contact us directly.